Sunrun Jobs

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Sunrun seeks a dynamic, talented Trainer to help grow our leadership position in the clean energy industry. The position is responsible for delivering training in various modes. The position reports to the Training Manager and must be proficient in all of Sunrun’s products and processes. A major audience for the training will be post-sale customer support professionals. Experience in account management and customer service call center training is preferred.

Responsibilities:

• Delivers training programs from basic to moderately complex design. Supporting classes both in person at the office and online.

• Demonstrates expert-level classroom management skills to maintain engagement and achieve learning outcomes.

• Effectively facilitates group and independent classroom activities.

• Provides on-the-job coaching and/or post-training support for concepts that require reinforcement.

• Administers knowledge assessments and post-training evaluations to collect data to measure training effectiveness.

• Manages multiple tasks concurrently, with support as needed from the manager and team.

Requirements

• Demonstrated presentation, facilitation, and group management skills

• 2+ years of high-volume corporate training experience.

• Previous call center or customer-facing job experience is highly desirable

• Foundational knowledge related to adult learning principles and/or ADDIE

• Basic skills in training content development

• Basic Skills with Google Suite

• Intermediate skills with Google Slides and/or PowerPoint

• Prior CRM experience is desirable (Salesforce)

• Must have proven ability to work in a fast-paced, dynamic environment with multiple priorities

• Excellent verbal and writing skills required

• Excellent presence in presentation situations

• Stamina and a customer-friendly attitude

• Solar background is a plus but not necessary

• Experience delivering both ILT and (synchronous and asynchronous) distance learning

Responsibilities

• Deliver engaging, high-impact training in the office in our Lehi, UT HQ

• Facilitate the achievement of learning objectives for the selected audience in both synchronous and asynchronous formats

• Apply adult learning theory and sound instructional methodology to training

• Conduct T3 events

• Conduct upskilling events

• Coach and mentor new employees post-training

• This position involves approximately 10% domestic travel

Recruiter:

Jacquie Hoffman (jacquie.hoffman@sunrun.com)

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.